Shipping & Delivery Policy

Shipping & Delivery Policy

Last Updated: August 28, 2026

At 7 Hills Herbals, we are committed to delivering your products safely and conveniently to your doorstep. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing it.

Orders are generally processed within 1–3 business days.
Orders placed on Sundays or public holidays may be processed on the next business day.
You will receive order and shipping updates through the contact details provided during checkout.
Processing times may vary during festivals, promotional periods, or periods of high order volume.
2. Delivery Time

After your order is dispatched, the estimated delivery time is generally:

Local/nearby locations: 2–4 business days
Other locations within India: 3–7 business days
Remote locations: Delivery may take additional time depending on courier availability.

Delivery timelines are estimates and are not guaranteed. Delays may occur because of weather, transportation issues, courier limitations, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your order.

Shipping charges may vary depending on:

Delivery location
Order weight
Number of products
Delivery partner
Promotional offers

If free shipping is offered for eligible orders, the applicable conditions will be displayed on the website.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully verify:

Name
House/Door Number
Street/Area
City
State
PIN Code
Phone Number

7 Hills Herbals will not be responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.

5. Tracking Your Order

Once your order has been dispatched, tracking information may be provided through the contact details associated with your order.

You can use the tracking information to check the current status of your shipment.

6. Delivery Attempts

Our delivery partner may make multiple attempts to deliver your order.

If delivery cannot be completed because the customer is unavailable, provides an incorrect address, or does not respond to the courier, the shipment may be returned to us.

Additional shipping charges may apply if the order needs to be re-shipped.

7. Delayed Delivery

Although we work with delivery partners to ensure timely delivery, certain delays may be outside our control, including:

Severe weather conditions
Natural disasters
Transportation disruptions
Courier delays
Public holidays
Festivals
Address-related issues
Remote-area delivery restrictions
Government or regulatory restrictions

We will make reasonable efforts to assist customers in tracking delayed shipments.

8. Damaged Packages

Please check the package when it is delivered.

If the package appears severely damaged, opened, leaking, or tampered with, please:

Take photographs/videos of the package before opening it.
Contact us as soon as possible.
Provide your order number and relevant photographs/videos.

This information may be required to investigate the issue with the delivery partner.

9. Missing or Incorrect Products

If you receive:

A missing product
An incorrect product
A damaged product

please contact us as soon as possible after delivery with your order number and supporting photographs/videos.

We will review the issue and, where applicable, arrange a suitable resolution in accordance with our Return & Refund Policy.

10. Undelivered or Returned Orders

If an order is returned to us because of:

Incorrect address
Incomplete address
Customer unavailable
Customer refusing delivery
Failure to accept the shipment
Repeated unsuccessful delivery attempts

we may contact you regarding re-delivery.

Additional shipping charges may apply for re-delivery where the failed delivery was due to customer-provided information or unavailability.

11. Delivery Locations

We currently aim to deliver products across India, subject to service availability at the customer’s PIN code.

Certain remote locations may have limited courier availability or longer delivery times.

12. Delivery to Remote Areas

Orders to remote or difficult-to-service locations may require additional delivery time.

If a courier partner does not service a particular PIN code, we may contact the customer to discuss an alternative delivery arrangement or cancellation/refund where applicable.

13. Changes to Delivery Address

If you need to change your delivery address after placing an order, please contact us as soon as possible.

Address changes may not be possible once the order has been processed or dispatched.

14. Contact Us

For questions regarding shipping or delivery, please contact:

7 Hills Herbals
📍 D.no: 11-135, Annapurna Nagar, 2nd Line, Gorantla, Guntur – 522034, Andhra Pradesh, India
📞 Phone: 9000838239
📧 Email: info.7hillsproducts@gmail.com
🌐 Website: www.7hillsherbals.com