Return Policy

Return & Refund Policy

Last Updated: August 28, 2026

At 7 Hills Herbals, we want you to have a positive experience with every purchase. If you receive a damaged, defective, incorrect, or incomplete order, we are happy to review the issue and provide an appropriate resolution in accordance with this policy.

1. Eligibility for Returns

Due to the personal-care, wellness, and hygiene nature of our products, returns are accepted only in specific situations.

A return or replacement may be considered if:

You received a damaged product.
You received a defective product.
You received the wrong product.
A product is missing from your order.
The product received is significantly different from what was ordered.

For hygiene and safety reasons, products that have been opened, used, or tampered with may not be eligible for return unless the issue is due to a manufacturing defect or damage during delivery.

2. Products Damaged During Delivery

If your package arrives damaged, leaking, opened, or visibly tampered with:

Take clear photographs/videos of the package before opening it, if possible.
Take photographs of the product and packaging after opening.
Contact us as soon as possible.
Provide your order number along with the photographs/videos.

We will review the issue and coordinate with the delivery partner where necessary.

3. Wrong or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Please provide:

Order number
Customer name
Details of the issue
Clear photographs/videos of the package and products received

After verification, we may provide a replacement, missing item, or refund, depending on the circumstances.

4. Return Request Period

Return or replacement requests should generally be raised within 7 days of delivery.

Requests received after this period may not be accepted unless the issue involves a manufacturing defect or another circumstance covered by applicable law.

5. Non-Returnable Products

For safety and hygiene reasons, the following may generally not be eligible for return:

Products that have been opened or used.
Products without their original packaging.
Products damaged due to improper use or storage.
Products altered or tampered with by the customer.
Products returned without the required information or proof.
Products purchased through unauthorized sellers.

Certain products may have additional return restrictions mentioned on their individual product pages.

6. Refunds

If your refund request is approved, the refund will generally be processed after the returned product or issue has been verified.

Depending on the payment method, refunds may take additional time to appear in your account.

Refunds may be issued to the original payment method where technically possible.

For eligible Cash on Delivery orders, we may request appropriate bank/UPI details to process the refund.

7. Shipping Charges

If the return or replacement is approved because you received a damaged, defective, incorrect, or incomplete product, 7 Hills Herbals may bear the applicable return/replacement shipping cost.

If a return is requested for reasons not covered under this policy, the applicable shipping cost may be deducted from the refund or charged separately.

8. Order Cancellation

You may request cancellation of an order before it has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If an eligible cancellation is approved, the applicable refund will be processed according to the payment method used.

9. Refund Not Received

If your refund has been approved but you have not received it within the expected period, please:

Check your bank account or payment account.
Check with your payment provider or bank.
Contact us with your order details if the refund is still not received.

We will assist you in checking the status of the refund.

10. Exchange / Replacement

Where appropriate, we may offer a replacement instead of a refund.

Replacement availability depends on product availability. If the same product is unavailable, we may provide another appropriate resolution, including a refund where applicable.

11. Product Allergies or Personal Reactions

Natural, herbal, and personal-care products may affect individuals differently.

A personal sensitivity or allergic reaction does not automatically qualify an order for a refund or return.

Please carefully review the product ingredients and usage instructions before use. If you have known allergies, sensitivities, or specific health concerns, consult an appropriate healthcare professional before using the product.

12. How to Request a Return or Refund

To request a return, replacement, or refund, contact us using the details below.

Please include:

Subject: Return / Refund Request
Order Number:
Customer Name:
Product Name:
Reason for Request:
Photographs/Videos: Where applicable

Our team will review your request and provide further instructions.

13. Contact Us

7 Hills Herbals
Address: D.no: 11-135, Annapurna Nagar, 2nd Line, Gorantla, Guntur – 522034, Andhra Pradesh, India
Phone: 9000838239
Email: info.7hillsproducts@gmail.com
Website: www.7hillsherbals.com